HELP CENTER
Support Center
Have questions or need assistance? Our support team is here to help you get the most out of imgigo.
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Whether you are troubleshooting a complex image background removal, need assistance with your subscription, or want to integrate our API, we aim to respond to all inquiries within 24 hours.
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Quick Self-Help Troubleshooting
Why is my image background removal failing?
Ensure your image size is below 20MB and uses a supported format (JPG, PNG, WebP, or HEIC). If you are using a self-hosted local Python server, check that it is running at http://127.0.0.1:8000. For cloud processing, confirm you have an active internet connection.
Do you support transparent background downloads?
Yes, all background removals are processed and exported as transparent PNG files to preserve alpha channels and transparent layers perfectly.
Why does HEIC conversion show an error?
iPhone HEIC files can sometimes contain Apple Live Photo metadata or be corrupted during transfer. Make sure you upload the static HEIC file directly. Our converter processes standard HEIC and outputs compatible JPEGs.
Can I use imgigo API for commercial scale?
Yes! We offer a high-performance HTTP API endpoint. Reach out via partners@imgigo.com with your expected monthly request volume to discuss integration and API keys.
Contact Info
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support@imgigo.comEnterprise / Partnerships
partners@imgigo.comCommon Questions
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